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Programmes Assistant

Closing date: Monday 3 April

The role: The Programmes Assistant will work with the Programmes Team in delivering our activities with schools, employers and individuals and help run our programmes targeted at improving people’s confidence and skills with numbers in everyday life. We work digitally through our unique online systems, accessed by thousands every month, and through employer and school-based projects.

This role will involve working with internal team members and external partners to support our programmes, including arrangements for meetings, training, workshops, resource delivery, data collection and communication with partners. You will be a key point of contact for project participants and will play a key role in supporting partner organisations who work with us. The successful candidate will be comfortable communicating with organisational partners as well as with individual beneficiaries of our programmes.

We are looking for someone who is flexible, able to use their own initiative, and willing to learn. It’s not imperative that you have held an equivalent role previously, as long as you can show us that you have relevant transferable skills and an understanding of what it takes to be successful in this role.

Some key responsibilities:

  • Provide administrative support to the Programmes Team, including booking meetings, taking notes, preparing documentation and other admin tasks as required.
  • Support the Programmes Team in recruiting schools, employers and individuals to participate in our programmes.
  • Support the overall delivery with project partner organisations, such as through regular email or phone communication and attending online and in-person meetings.
  • Write simple copy for use with partner organisations, to support the delivery of programmes.
  • Assist the Programmes Team in organising workshops and training sessions, both online and face-to-face, and delivering resources to programme participants.
  • Pro-actively build and maintain good working relationships with colleagues, partners and beneficiaries to reflect the values of the organisation and ensure the successful delivery of project commitments.
  • Maintain accurate records, using in-house project management and customer relationship systems to assist with the smooth running of charitable activities.
  • Work with the team to monitor activity and impact across multiple projects and to gather learnings to inform the direction of future projects, including preparing surveys and collecting feedback and data from project participants and partner organisations.
  • Support the administration of the GDPR compliance process when bringing on new partners.
  • Other support tasks across the team as may be required from time to time. Your workload will vary according to the cycle of different activity undertaken by National Numeracy across the year.

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